Getting Started With Topshopzone.com 

General FAQs

 Q1 Why shop with us? 

Topshopzone Limited provides the best online shopping facility to all users for every kind of their product demand and our company is bound to serve in the best way with an equipment of multi-solution at one stop. 

Safe and secure transactions: You can shop with confidence at Topshopzone as this website is protected with SSL (Secure Socket Layer) encryption, the highest standard in Internet security. 

Support: A well-established team is working round the clock for the post-sale services that help the customer interact with customer support officer any time. Every of your problem is sorted out here instantly simply after getting a message from you. 

 

Q2 How to search products quickly?

Please put the desired product’s name in the top right corner search box and press “Search”.

 

Q3. I have seen a product cheaper elsewhere, will you match the price?  

You are welcome to contact us with a genuine quotation and we will do our best to match this offer for bulk purchase and negotiate the best rates for you with our suppliers and vendors. 

 

Q4. How can I open a new account? 

Please go to the login menu ( https://topshopzone.com/login/ ) and click on the Register button.

 

Q5.How do I edit my address, payment info, etc?       

Simply log in to your account and click “Log in” of your account where you will be able to edit all your details. To change your payment information, login details or address book, click the appropriate link in the box on the right. 

If you want to change anything else, or review your recent orders, go to "Log In".

 

Q6. I can’t find an answer to my question!                       

Please see “Contact” page - you can telephone / email. If you email us at info@topshopzone.com  we aim to respond to all inquiries within 24/48 hours.

 

Q7. Where can I see details about my eligible bonus offers / newsletters etc.?

  1. All these details will be sent to your account on which you have registered. And also your respective email id/s upon your wish you will receive our newsletter, bonus offers etc

 

Q8. Can I submit a request for Bulk Orders? 

Simply add items to your Shopping cart and proceed to the Checkout page where you will be offered Shipping Method choices and their charges.  Please do contact our customer support team for more information.

 

Payment FAQS 

Q9. Am I subject to sales tax?                                   

Taxes if applicable are automatically calculated prior to submitting your payment information.

                                                                           

Q10. What choices of payment methods do you accept?

We accept the following forms of payment via secured Payment gateway        

Credit  & Debit Cards - VISA, MasterCard, Diners, American press, Discover. Pay-pal, Amazon Pay & COD.

 

Q11. What about security in using my credit card?                 

We ensure the security of your online transactions. We use the most technologically advanced encryption available, secure connections to the payment system, and the most reputable e-commerce companies for every deposit.

 

Delivery FAQs

Q12. How long will it take for products delivery?

After placing your order, you may go to the "Shipping Cart" link of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.                                                                                                          

Actual delivery dates depend on your exact location and the type of shipping you select - this can vary between 1 and 14 days after shipping.

 

Return, Refund & Replacement FAQs 

Q13.What is your Returns, Refund, Replacement policy? 

Items may be returned within 10 days of the purchase date. We will issue you a full refund less the original shipping costs and a ---% restocking fee, unless the product is defective or an incorrect product was shipped to you. You are responsible for the shipping costs for returning an item. Returned items must be unused and in the original box with all packaging included. Incomplete returned items are not eligible for a refund. Should the situation arise that a purchase needs to be returned, we value your business and want you to be completely satisfied with your purchase. We encourage you to exchange or return anything you’re not 100% satisfied with. If you are not satisfied beyond your expectations with your purchase FOR ANY REASON you may return it in its original condition for a full refund (or exchange) less shipping charges. It’s that simple. 

View our refund policy for more information